Refunds & Returns Policy of Rare Cask Liquors

1. Introduction

At RareCaskLiquors.com, we take pride in offering premium-quality liquor products and exceptional customer service. We understand that circumstances may arise where a return or refund is necessary. This policy outlines the conditions and procedures for returning products and requesting refunds to ensure a smooth and transparent process.

2. Eligibility for Returns

Due to the nature of our products, returns are only accepted under the following conditions:

The product was received in a damaged, defective, or incorrect condition.
The return request is initiated within 14 days of receiving the order.
The product remains unopened, unused, and in its original packaging with all seals intact.

3. Non-Returnable Items

For health, safety, and regulatory reasons, the following items are not eligible for return:

Opened, used, or partially consumed liquor bottles.
Items purchased on clearance, promotional, or final sale.
Gift cards or electronic vouchers.
Personalized, customized, or special-order products.

4. Return Process

To request a return, please follow these steps:

Contact our Customer Support Team at [Insert Email] or [Insert Phone Number] with your order number, reason for return, and supporting evidence (e.g., photographs of damaged or incorrect items).
If your request meets our return eligibility criteria, we will provide return authorization and shipping instructions.
Securely package the item to prevent damage during transit and return it using a trackable shipping method.
Upon receiving and inspecting the returned item, we will notify you regarding the status of your return and refund.

5. Refunds

Approved refunds will be processed to the original payment method within 5-10 business days after the returned item has been received and inspected.
Shipping fees are non-refundable, except in cases where the return is due to our error (e.g., defective or incorrect item received).
Refund processing times may vary depending on your payment provider or bank.

6. Exchanges

We offer exchanges only for defective, damaged, or incorrect items. If you require an exchange, please contact us within 14 days of receiving your order. Replacement items are subject to availability.

7. Order Cancellations

Orders may be canceled within 24 hours of purchase if they have not yet been shipped.
Once an order has been processed for dispatch, it can no longer be canceled, and the standard return process will apply.

8. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please notify us within 48 hours of delivery and provide photographic evidence. We will arrange for a replacement or full refund at no additional cost.

9. Shipping Costs & Liability

Customers are responsible for return shipping costs unless the return is due to an error on our part.
We strongly recommend using a trackable shipping service, as we are not liable for lost or undelivered returns.
Refunds or exchanges will only be processed once the returned item is received and verified.